Privacy Policy

1. Introduction

Airport Car Hub is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our website to search and compare airport car rentals.

By using our website, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services.

2. Information We Collect

Information you provide: We collect search-related information such as airport location, travel dates, vehicle preferences, and any information you submit through contact forms.

Automatically collected information: When you visit our website, we automatically collect technical data including your IP address, device type, browser information, referring website, pages visited, time and date of visit, and clickstream data.

Information we do NOT collect: Full personal details (name, contact information, passport/ID, driver's license) and payment information are collected and processed directly by our booking partner during the booking process. We never see or store your payment details.

3. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your personal data based on the following legal grounds:

• Legitimate Interests: To provide and improve our comparison service, analyze website usage, and maintain security
• Consent: For cookies and marketing communications where you have provided consent
• Contractual Necessity: To facilitate your search and comparison requests

You have the right to withdraw consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.

4. How We Use Your Information

We use the information we collect to:

• Provide accurate search results and vehicle recommendations
• Improve our website functionality and user experience
• Analyze usage trends to enhance our services
• Maintain the security and performance of our website
• Respond to your inquiries and support requests
• Comply with legal obligations

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to remember your search preferences, improve site performance, and understand how users interact with our platform.

Types of cookies we use:

• Essential Cookies: Required for the website to function properly. These cannot be disabled.
• Analytics Cookies: Help us understand how visitors use our site (e.g., Google Analytics).
• Preference Cookies: Remember your search settings and preferences.

When you first visit our website, you will see a cookie consent banner allowing you to accept or decline non-essential cookies. You can also manage your cookie preferences through your browser settings at any time.

For more information about cookies and how to disable them, visit www.allaboutcookies.org.

6. Our Booking Partner

To provide car rental comparisons and facilitate bookings, we share your search data (location, dates, vehicle preferences) with our trusted third-party booking partner. When you initiate a search or click to book, you will be redirected to their secure platform.

We encourage you to review our booking partner's Privacy Policy to understand how they collect, use, and protect your personal and payment information during the booking process. Their privacy policy will be available on their website when you are redirected.

If you have questions about a completed booking or data related to a specific reservation, please contact our booking partner directly using the information provided in your confirmation email.

7. Data Sharing and Disclosure

We do not sell your personal data to third parties. We may share your information in the following circumstances:

• With our booking partner: To facilitate your search and comparison requests
• Service Providers: With third-party vendors who help us operate our website (e.g., hosting, analytics)
• Legal Compliance: When required by law, court order, or government regulation
• Business Transfers: In connection with a merger, acquisition, or sale of assets

All sensitive personal and payment information is handled securely by our booking partner using industry-standard security protocols.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy:

• Search data and analytics: Up to 12 months
• Cookies: As specified in our cookie consent banner (session or persistent)
• Contact form inquiries: Up to 24 months
• Server logs: Up to 30 days

For data related to completed bookings, please refer to our booking partner's privacy policy for their retention practices.

9. International Data Transfers

Airport Car Hub operates from the United States. Our booking partners and service providers may be located in other countries. When we share your data with third parties, it may be transferred to and processed in countries outside your country of residence.

For users in the European Economic Area (EEA), we ensure that appropriate safeguards (such as Standard Contractual Clauses) are in place for international data transfers. You may request a copy of these safeguards by contacting us at [email protected].

10. Data Security

We implement appropriate technical and organizational security measures to protect your information, including:

• SSL/TLS encryption for data transmission
• Secure servers with firewall protection
• Regular security assessments and updates
• Limited access to personal data on a need-to-know basis

Payment transactions and sensitive data are processed exclusively on our booking partner's secure platform, which uses PCI DSS compliant security measures.

11. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure (Right to be Forgotten): Request deletion of your personal data
• Right to Restrict Processing: Request limitation of how we use your data
• Right to Data Portability: Request transfer of your data to another controller
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent where processing is based on consent

For any data related to an actual booking or payment, please contact our booking partner directly using the details provided in your confirmation email.

Right to Lodge a Complaint: If you are in the EEA, you have the right to lodge a complaint with your local data protection supervisory authority if you believe our processing of your personal data violates applicable data protection laws.

12. Your California Privacy Rights (CCPA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

• Right to Know: Request disclosure of the categories and specific pieces of personal data we have collected about you in the past 12 months
• Right to Delete: Request deletion of your personal data
• Right to Opt-Out: Opt-out of the sale of your personal data (we do not sell your data)
• Right to Non-Discrimination: You will not be discriminated against for exercising your privacy rights

To exercise these rights, please contact us at [email protected]. We will respond within 45 days as required by law. California residents may also designate an authorized agent to submit requests on their behalf.

13. Children's Privacy (COPPA)

Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you believe we have inadvertently collected such information, please contact us immediately so we can delete it.

14. Do Not Track Signals

Some browsers offer a "Do Not Track" (DNT) feature. Our website does not currently respond to DNT signals because there is no universally accepted standard for how to respond to them. We are committed to user privacy and will continue to monitor developments in this area.

15. Third-Party Links

Our website may contain links to third-party websites, including our booking partner's platform and rental supplier sites. We are not responsible for the privacy practices or content of these third-party websites. We encourage you to read their privacy policies before providing any personal information.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page indicates when changes were made. We encourage you to review this policy periodically. Your continued use of our website after changes constitute acceptance of the updated policy.

17. Contact Us